Emmie – Virtual Agent for RFQ Automation
Emmie is a production‑ready virtual agent that automates RFQ intake and routing across email, chat, and portals. It understands client intent, normalizes instrument and quantity data, applies your business rules, and delivers validated FIX/REST messages to your OMS/EMS and pricing engines. The result is faster turnaround, fewer manual errors, and an auditable workflow your compliance team trusts.
Designed for: broker‑dealers, market makers, banks, and fintechs handling high‑volume client requests.
How Emmie works
- Ingest – Captures RFQs from email (shared inboxes), chat (Teams, Slack), WhatsApp/Telegram*, and web forms
- Understand – Extracts instrument, side, size, price, account, and time‑in‑force with domain‑tuned NLP
- Enrich & validate – Resolves symbols (ISIN, RIC, FIGI), checks limits and entitlements, applies internal rules
- Compose – Builds standardized FIX or REST payloads (customizable tags/fields)
- Dispatch & confirm – Sends to OMS/EMS or pricing engine, returns acknowledgments and exceptions to users
Key capabilities
- Multi‑channel intake: Email, Teams/Slack, WhatsApp/Telegram*, and APIs
- Message understanding: RFQ parsing for cash equities, ETFs, FX, rates, and listed derivatives
- Normalization: Ticker ↔ ISIN/FIGI mapping; size, currency, and price normalization
- FIX/REST bridge: Native FIX 4.2–5.0; REST webhooks for custom workflows
- Rules & controls: Pre‑trade checks (limits, entitlements, instrument eligibility), maker/taker routing
- Exception handling: Confidence thresholds, human‑in‑the‑loop review, queueing, and re‑submit
- Audit & reporting: Full message trace, timestamps, and replay for compliance
- 24/7 operations: Always‑on processing with health monitoring and alerts
Integrations
- Trading stack: OMS/EMS, RFQ/pricing engines, smart order routing
- Data: Symbology (ISIN/FIGI/RIC), reference data, entitlements
- Messaging: Microsoft Teams, Slack, email (IMAP/SMTP), WhatsApp/Telegram*
- APIs: Webhooks, REST, and FIX sessions
Security & compliance
- Data isolation: Tenant‑level segregation; EU or US hosting options
- PII handling: Configurable redaction and retention policies
- Access control: SSO/SAML, role‑based permissions, IP allow‑listing
- Observability: Immutable logs, message hash for tamper evidence
- Compliance support: Supports best‑execution audit trails and record‑keeping requirements